Last modified on 2023-03-07
Current version: 2023-10-17
Previous version: 2023-03-08
This Privacy Policy (hereinafter the “Policy”) describes the practices of Capsana Inc. (hereinafter “Capsana”) regarding the collection, use, disclosure and retention of your personal information, including in connection with the campaigns, challenges and contests it administers or in the management of its activities. To facilitate the reading of the Policy, we frequently use the word “we” when referring to Capsana and its affiliates.
Our Policy applies regardless of how we collect your personal information, such as in person, by telephone, by email or through our websites.
In certain situations, we may provide you with additional information regarding the processing of your personal information at the time we collect it, in particular by means of a consent form, if applicable, which would complement this Policy.
By accepting our Policy or providing us with personal information after you have had an opportunity to review our Policy or any supplemental notices, you consent to the processing of your personal information in accordance with our Policy and any supplemental consent forms, if applicable.
The personal information collected in this way includes, depending on the program, but is not limited to: email address, postal address, telephone number, first and last name, number of people in the household, children’s age group, age group and year of birth, gender, occupation, name of organization, number of employees, weight, height, and certain information about participants’ lifestyle habits and personal preferences.
The personal information collected is: email address, password, first and last name, telephone number, postal address.
Such messages may originate from Capsana or Capsana’s partners associated with such a subscription or account creation. Users may opt out of such communication of information or receipt of promotional messages by contacting Capsana at the email address listed at the end of this Policy.
2.3 In connection with the use of websites owned by Capsana or one of its affiliates:
We process, use, disclose and retain personal information of users of Capsana’s and its affiliates’ websites for purposes including, but not limited to, analyzing traffic patterns on Capsana’s and its affiliates’ websites. The personal information thus collected includes, but is not limited to: browsing data, IP address and browser type, demographic data and logs.
We invite you to consult our Policy on the use of cookies and identification, location and profiling technologies attached hereto (Appendix A) to learn more about the treatment of your personal information in connection with the use of Capsana’s websites.
3.1.2 when you complete a questionnaire, such as the Health Questionnaire;
3.1.3 when you create an account and subscribe to one of our mailing lists, when you voluntarily provide your personal information by filling out our forms or when you communicate with us by email, in person, by telephone or in writing;
3.1.4 in connection with the use of our websites, when you voluntarily provide your personal information by filling out our forms, when you communicate with us by email, in person, by telephone or in writing, or when you visit our websites (see attached our Policy on the use of cookies and identification, location and profiling technologies - Appendix A).
We would like to bring to your attention that the information you provide directly to us in one of the ways mentioned in the present section 3.1 may be exchanged between various internal Capsana stakeholders when necessary for the proper conduct of Capsana’s activities. To this end, section 4 describes in more detail who, within Capsana, will have access to your personal information.
Other than in these specific cases, minors under the age of 14 may not provide us with personal information without the express consent of a parent or guardian.
If you are a parent or guardian and you are aware that your children have provided us with personal information without your consent, please contact us.
If we discover that we have collected personal information from a person under the age of 14 without the consent of the parent or guardian, we will take the necessary steps to delete that information from our systems.
You can activate these technologies by accepting cookies used for identification, profiling or localization on the relevant banner on our websites.
For more information, please refer to the attached Policy on the use of cookies and identification, location and profiling technologies - Appendix A.
To find out more about how long we keep personal information, please contact our Privacy Officer, whose contact details can be found in section 1.
You understand that your consent is therefore valid for this period, unless you exercise your right to withdraw your consent, with the consequences that such a request entails, as described below in section 9.
Some of your personal information is also archived and kept on paper at our head office. All physically-held personal information is protected by secure access and is restricted to its physical location, and in accordance with section 4.1 hereof, only persons authorized in the course of their duties will have access to it.
When we consider that the disclosure of your personal information outside Quebec would be necessary to support our activities, we assess whether your personal information would benefit from adequate protection in the event of disclosure. We will only disclose your personal information if we are satisfied that it is adequately protected. Disclosure will also be governed by an appropriate contractual agreement.
Despite these measures, given the risks inherent in the use of computer systems, we cannot ensure or guarantee the security and confidentiality of the personal information you transmit or provide to us. You do so at your own risk.
If you have reason to believe that personal information has been compromised, please contact our Privacy Officer.
You can access and review your personal information in your member account, if applicable.
You can correct your personal information yourself in your member account.
You will be able to request a copy of the personal information you have provided to us by making a request to the Privacy Officer at the contact details set out in section 1.
You may also request that the hyperlink providing access to this information be de-indexed if the dissemination of this information causes you serious harm with regard to the right to respect of your reputation or privacy and if certain conditions provided for by law are met.
Your complaint will be reviewed by our Privacy Officer, who will determine whether the handling of your personal information complies with our privacy program and any applicable laws.
You may also file a complaint with the Commission d’accès à l’information du Québec by completing the form available here. However, we invite you to first contact our Privacy Officer before undertaking such a procedure.
Some of the content, advertising and functionality of the services offered (portals, websites and applications) may be provided by third parties that are not affiliated with Capsana. These third parties include, for example: content providers, advertising providers, audience measurement companies or social networking services (Google, Facebook, X (formerly Twitter), Instagram, etc.). They may collect information about your use of Capsana services through the use of cookies, web beacons (pixel tags) and other technologies. This information may be collected and combined with various online services to present offers based on your interests in order to provide various services (targeted advertising, login or functionality). These technologies and the information they collect can also be used on all types of devices.
The use of third-party cookies is not covered by this privacy policy, as these third parties are subject to their own privacy policies. To learn more about the use of this data, please consult the following sites: the Digital Advertising Alliance of Canada, Facebook's Privacy Policy, Facebook's list of social plugins, Google's Privacy Policy. You can stop the collection and use of information intended for targeted advertising by visiting www.aboutads.info/choices.
Prior to coming into effect, proposed changes will be posted on the Capsana website with a notice of change. The proposed changes will take effect on the date specified in the relevant notice of change.
This policy regarding the use of analytics and cookies (“Cookie Policy”) describes how and why Capsana Inc. and its affiliated entities, brands or trade names listed in Appendix A (“Capsana” or “we”) use cookies, web beacons and other identification, location or profiling technologies on their websites and in their promotional electronic communications.
Our Cookie Policy complements our Privacy Policy and should be read in conjunction with it.
There are two types of cookies: (i) primary; and (ii) third party. Essentially, both types are technically identical and perform the same functions; the main difference lies in how they are created and then used.
Primary cookies. Primary cookies are created by the website you are visiting. A website can only access the cookies it has placed on your device, so, for example, cookies placed when you visit a search engine are not accessible by our websites.
Third-party cookies. Third-party cookies are created by a site other than the one you are visiting and are mainly used for profiling purposes and behavioural advertising. They also allow website owners to provide certain services. This type of cookie may be placed by what is known as a web beacon (more on this below). Since a website can only access cookies it has placed itself, we cannot access third-party cookies placed on any of our websites.
A web beacon, often referred to as a pixel tag, is a transparent image, usually 1 pixel x 1 pixel, that is placed on a website or in an email to evaluate how a user interacts with specific content. Web beacons work by sending information with the request to the third-party web server when the request to display the web beacon is made.
You can also use your browser’s private or incognito mode, which will automatically delete any cookies placed while you are in private mode when all private mode tabs are closed. Visit your browser’s help section for more information on how private mode works.
Some recent browsers have built-in functionality to block or control profiling content. Please consult your browser’s help section to see if such functionality is available.
Some browsers may have extensions created by third parties that can be used to manage and delete cookies. If you decide to use extensions, please pay particular attention to the extensions you install and the permissions they require.
You can also disable our use of cookies and similar technologies that allow us to profile and display banner ads on third-party sites.
Cookies and web beacons will only be placed if you have consented to them being placed on your device.
Security. We use cookies to enable the proper functioning of our security measures and the security measures of third parties.
Preferences and features. We use cookies to store your preferences and enable our video player to function properly.
Traffic analysis. We use cookies to understand how you interact with our websites. Our partners may also use cookies to analyze your use of our websites and to provide us with information about your use of our websites.
Marketing. We use cookies to display ads based on your interests and use of our websites. Our partners may also use cookies to determine whether our ads have reached you and, if so, whether you have interacted with them. In such cases, our partners provide us with data and statistics on the performance of our advertisements. These cookies and web beacons allow us to display promotional material on websites that do not belong to Capsana.
We use web beacons in our promotional emails to collect statistics on the opening of emails and the interaction with the content of emails in order to analyze the performance of our promotional campaigns. We use your interaction with our promotional emails as an indicator of your interest in our products and services. We may adjust the way we contact you based on your interaction with our promotional emails.
The information is collected anonymously and includes:
In addition, we also use the following services offered by Google Analytics:
Capsana is a social enterprise owned by the ÉPIC Foundation and the Fondation PSI, which are associated with the Montreal Heart Institute. Its mission is to help individuals take an active role in their health.
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